Understand the organisation and its circumstances by studying the organisation's dynamics in both qualitative and quantitative terms
Create a social foundation for change within the organisation that guides the programme team through the change jungle
Live with instability by creating a ready-for-change attitude, accepting that mistakes will be made and amplifying feedback from outside the organisation
Expect the unexpected as different parts of the change come together
As change takes place, do not overreact as new patterns of behaviour spark into life
Organise to take quick, radical decisions, which may initially seem random, within an overall programme rationale and structure
Use intense communication to link change processes to the existing and eventually reformed organisational structure
Keep an open mind on all suggestions and recommendations by checking all effects
Go back to initial conditions set for the programme and monitor whether change remains within boundaries of reasonableness and organisational comfort – before needlessly sounding alarm bells
Allow the old and the new to coexist within the organisation